Meeting Bot Outage

Incident Report for wordly Inc.

Postmortem

On March 24th, 2026, Wordly’s meeting bots were unavailable from 8 AM until about 11:14 AM PDT across all meeting platforms. One of the software vendors that Wordly utilizes to help provide meeting bot functionality had an unexpected database failure that resulted in cascading failures within their system. This impacted Wordly’s meeting bots as they rely, in part, on the services of this vendor being functional.

The software vendor was able to identify the issue and started to bring their system back online at around 10:32 AM PDT. By 11:14 AM PDT, the issue was resolved and meeting bots were, once again, functional.

We will be improving the monitoring and alerting around this integration so that we are able to respond more quickly in the event of any failures that may impact the meeting bots. Additionally, we will be looking into the feasibility of fallback mechanisms and other mitigation strategies that will result in shorter downtimes if a similar incident were to happen again.

We apologize for any inconvenience this may have caused, and thank you for your understanding.

Posted Mar 31, 2026 - 15:46 PDT

Resolved

The meeting bots are continuing to work as expected. This incident is now resolved. We apologize for any inconvenience this may have caused.

Posted Mar 24, 2026 - 14:16 PDT

Update

Our software vendor has fully restored operations. Meeting bots should now be functioning without any issues. We will continue to monitor their performance and will resolve the incident in a few hours provided that the issue does not re-occur.

Posted Mar 24, 2026 - 12:00 PDT

Monitoring

We are starting to see recovery of the meeting bots as they are now able to join Wordly sessions. However, some users may still experience issues when trying to join a session with a meeting bot. We will continue to monitor, and we will post another update soon.

Posted Mar 24, 2026 - 11:20 PDT

Identified

Our software vendor has identified the issue and has applied a potential fix that is in the process of being rolled out. We are monitoring the situation and will post an update within the next hour.

Posted Mar 24, 2026 - 11:06 PDT

Investigating

We are currently experiencing an outage with the meeting bot due to an issue affecting one of our software vendors. They are in the process of implementing a fix, and we will post another update within the hour. We apologize for any inconvenience this may be causing.

Posted Mar 24, 2026 - 10:06 PDT

This incident affected: Integrations.